Making an Appointment
Our Appointment line is open from 8:00am Monday to Friday. Same day urgent appointments are released from 8:00am.
You can make an appointment by calling the surgery on 0208 250 7510.
If you need to cancel an appointment, please try to give at least 24 hours notice so that we may offer it to other patients.
We also have online access. If you wish to book an appointment online or order medication, please click here. You will need to obtain a password to use the online service - please speak to a member of staff at reception.
Please follow this link to the Patient Access Website
Our practice has a mixture of same day and pre-bookable GP appointments. Same day appointments are available in the mornings and afternoons. To book a same day appointment, please call at 8.30am when these appointments are released. Please note that same day appointments get filled up very quickly due to high patient demand so you may not always be guaranteed an appointment especially if you call later in the day.
Pre-bookable appointments can be booked up to four weeks in advance. These can also be booked by speaking to one of our receptionists in person or by telephone. The phone lines get very busy in the mornings so please call later in the day for pre-bookable appointments to avoid waiting on the phone.
We endeavour to provide appointments within 48 hours of request, dependent on availability. We will always try to book you with your registered doctor, but if you need to see a doctor sooner, you will be allocated to the next available doctor.
Please make every effort to be on time for your appointment, as this in turn helps the medical staff in their efforts to see you on time. Please note that if you arrive more than 10 minutes late for your appointment you will lose your slot and will need to re-book.
We try to see patients on time; however, we apologise if on occasions this is not possible. This may be because your doctor has had to prioritise patients who have arrived as emergencies and are too ill to be left unattended. Please be assured that staff do everything they can to keep delays to a minimum and to keep you informed.
Please do not ‘squeeze’ other members of your family into your appointment slot without checking with the receptionist on arrival. Your doctor has a ten minute slot to deal with your main medical problem. However, s/he may ask you to book another appointment if there are multiple issues that cannot be addressed fully in the time available.
Please speak to a member of staff if you would prefer to book your appointments via the internet. it will be necessary for you to attend the surgery in person with valid ID to obtain your secure login details.